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Desert Star Air Conditioning & Plumbing

4.4

Based on 54 reviews

MITCHELL

02:14 10 Sep 21

The only thing I was not happy about, I’ve never seen metal dropping and holes in the concrete from the brazing of... the pipes.read more

Fab Montelongo

14:48 12 Jul 21

This is an awesome company with a great customer service and experience. They're very knowledgeable and professional.... Good affordable prices. Definitely, I couldn't get a better deal.read more

David Lesneski

06:52 22 Apr 21

Excellent service. Professional staff. Great at diagnosis for heating and cooling systems.

Bradford Kublin

01:20 25 Jan 21

I’ve used these guys so many times with last second items and they’ve always come through. Such an easy decision... to reach out to them.read more

Fred Thomas

02:27 29 Nov 20

I had called a big name company here in town, they did a repair that lasted less than a week, called them back and they... mentioned I would have to pay additional labor, etc. My neighbor recommended Desert Star, so i gave them a call. The manager gave me a couple of options and of course I chose the more inexpensive option since I had already paid a previous company for a repair that was NOT refunded, I mentioned my concerns so they had mentioned that if this repair did not work I would be able to credit it towards a new system.....which I did after calling them back a month after their repair. Very happy with their service and I would highly recommend them. Thank you! Thank you!read more

Stephanno Salazar Montelongo

21:59 05 Nov 20

I called Desert Star and was very pleased with the service and the way they do business. I am not someone to writes... reviews but I feel these guys deserve it. Thank you!read more

Sean Renfro

19:42 30 Sep 20

I don't normally go out of my way to write reviews, but this time I felt I needed to. My AC was leaking water and I... have the 2-10 home warranty. Called for service and was rejected by another company in Tucson, they were "too busy" to come help. 2-10 then assigned me another company, Desert Star Air Conditioning & Plumbing, and I'm so glad they did. The next day a technician was assigned to me and immediately arrived at 8am, before we had to endure another day without air conditioning in Arizona. Jim was absolutely amazing. He was professional, friendly, and explained each step of the way what he was doing to get us back up and running. On top of that, he went out of the way and checked our entire system and made sure everything was in working order before he left. I have been with 2-10 for 4 years and have had many technicians from many other companies out at my house, and Jim was by far the best I have ever dealt with. I really can't say enough about what a great job he did, how friendly he was, how professional, and how happy I am to be back up and running again. I would HIGHLY RECOMMEND this company (ask for Jim, trust me) to anyone who needs their AC repaired. If I ever need a future repair, this is the company I'm going to trust to fix my issues. Thank you Desert Star! And thank you Jim! You guys are great.read more

Bertha Quintero

21:27 20 Aug 20

I highly recommend Desert Star Air Conditioning. Our old AC would literally be on all day and it wouldn’t cool below... 83 degrees. It had been running like this for three summers. We finally decided it was time to replace it. We were stressed thinking the process would be a nightmare. Desert Star’s staff were professional, reassuring and knowledgeable. They made getting a new AC worry free. We replaced our old AC with a top of the line unit for a great price. We are so happy with our new unit and the service we got.read more

Kimber Leefers

21:41 21 Jul 20

I have a 2-10 warranty on my home. The AC went out and I submitted a service request. Desert Star was assigned my... request. Excellent communication and true concern was what I received when I was put in touch with Allyse at Desert Star. The first call they sent Jim out. He diagnosed the problem and submitted a report that same day. Allyse got right on it and within 24 hours was back with me letting me know what 2-10 had determined. Allyse then ordered the part and got my AC repair on the schedule as quickly as possible. Cesar came out. A man of few words - up on the roof he went. 2 1/2 hours later, he came down and said, "Turn the AC on." Well! - That did it! Problem solved, AC is running great. Thank you to all at Desert Star. Excellent service! They work hard - but make it look easy. I will refer them with confidence.read more

Paul Henrici

16:43 22 Sep 19

My air conditioner stopped and it was the hottest day in August. a friend of my neighbor had me call someone they... used. Although they came in 1 half hr, they misdiagnosed the problem and (of course) recommended a new HVAC system. they replaced the capacitor, added refrigerant and told me I needed a new compressor. &250 later, it worked (for 2 days) and died again. since I just moved here, I called my realtor and she I had a warranty. I called them and they sent Desert Star. They told me (Chris) I didn't needed a capacitor, nor refrigerant, nor compressor. They replaced the coils and the unit works perfectly. Chris said I should get my money back. Being from the New York area, I laughed and said "fat chance". I called and got half. The point of this story is that Desert Star is competent, honest and professional. Chris was superb and Elise in the office is excellent. I would recommend them to anyone. 10 stars from me.read more

Garrett Barbuto

02:28 06 Aug 19

I was highly satisfied with this company and their customer service. My air conditioner stopped working over the... weekend, and my Home Owner’s Warranty paired me up with Desert Star. They called me first thing Monday morning and had a technician here by 10 am. He diagnosed the issue quickly, but because of the age of my unit, did not have all the parts on hand to fix it immediately. He was back quickly and had everything up and running within an hour. He was polite and professional, and he answered all of my questions. Again, I was highly satisfied with Desert Star, and I would definitely hire them again and recommend their services.read more

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